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Network Engineer - (QM112832)

SUMMARY:
The Network Engineer position is responsible for receiving, recording, and reconciling customer/end-user technical questions in a timely and professional manner as well as managing performance of the local area network (LAN) and maintaining LAN security. The position is responsible for ensuring the stability and integrity of the in-house virtual server environment, storage arrays, and security by planning, designing, and developing computing platforms, storage management, and security policies across the organization as well as participating in the evaluation, installation, monitoring, maintenance, support, and optimization of all hardware, software, and communication links.
JOB RESPONSIBILITIES:
Acquire, install, and maintain Spartan?s local area network hardware such as workstations, laptops, thin clients, printers, phones, network devices, etcetera
Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion
Assess and administer all equipment, hardware, and software upgrades
Assist customers/end-users with questions on product installation, usage, and implementation
Collaborate with management and department leaders to assess capacity needs
Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry
Configure computing environment and networks to ensure smooth and reliable operation for fulfilling business objectives and processes
Contract with specialists or technical personnel to solve problems
Create/maintain documentation for configuration, mapping, processes, and service records
Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPS's, security appliances and other hardware
Develop and present to management recommendations related to purchase and installation of hardware, software, communication and telecommunication support
Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, disaster recovery and business continuity
Document all contacts, actions, and responses in helpdesk tracking system
Ensure all PC/LAN/Communications systems are current and compatible
Ensure backups of enterprise data
Ensure network connectivity of all servers, workstations, telephone equipment, fax machines, and other network appliances
Establish and implement LAN/WAN policies, procedures and standards and ensure their conformance with information systems and company objectives
Establish and implement Microsoft Active Directory policies, procedures, and standards and ensure their conformance with information systems and company objectives
Establish and maintain regular written and in-person communications with the organization?s management, decision-makers, stakeholders, department heads, and end-users regarding pertinent activities
Evaluate vendor products in hardware, software and telecommunications equipment and recommend purchases consistent with the Company?s short and long term objectives
Install, maintain, and monitor the operation of the LAN and WAN
Interact and negotiate with vendors, outsourcers, and contractors to secure products and services
Maintain working knowledge of products and/or services
Manage and ensure effectiveness of security solutions including firewalls, anti-virus solutions, and intrusion detection systems
Manage and ensure effectiveness of servers including e-mail (Microsoft Exchange Server), database (Microsoft SQL Server), print, and backup servers, and their associated operating systems and software
Manage and ensure optimal operation of all network hardware and equipment including routers, switches, hubs, UPS?s, etcetera
Manage LAN/WAN security and network performance
Manage Microsoft Active Directory security and performance
Manage, ensure and test effectiveness of security solutions including firewalls, anti-virus solutions, and intrusion detection systems
Monitor network performance, provide statistics and reports, and troubleshoot problem areas as needed
Oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices
Oversee new and existing equipment, hardware, and software upgrades
Oversee or assist in installation of communications hardware
Perform minor equipment repairs
Perform server and security audits and system backups and recovery
Practice asset management including maintenance of component inventory and related documentation, technical specification information and software licensing
Provide end user and staff training where required
Provide guidance to junior members of the team
Recommend measures to improve methods, performance, and quality of product or services and suggest changes to increase efficiency
Recommend, write and implement computing policies and standards, ensuring adherence to security procedures
Recommend, write and implement LAN policies and standards, ensuring adherence to security procedures
Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan changes within area
Stay up-to-date on new technology
Other tasks as assigned
QUALIFICATIONS:
Associates degree in Information Technology required, Bachelor?s degree preferred or relative experience
Minimum of five years relevant experience
ITIL Practitioner v3, Microsoft, SonicWall, Cisco and/or VMware certifications preferred
Technical knowledge of:
o Network and PC/Server operating systems
o Telephone systems, including CISCO
o Current network hardware, protocols, and Internet standards
o Network structure, security, and function
o VMWare, NetApp, QNAP SANS, Cisco USC
o Windows operating systems and Active Directory
Understanding of applicable data privacy practices and laws
Competence with testing tools and procedures for voice and data circuits
Advanced level user on Microsoft Office applications
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Commitment to excellent customer service
Flexible and adaptable in regards to learning and understanding new technologies
Adept at conducting research into issues and products
Strong and consistent attention to detail
Able to effectively prioritize and execute tasks in a high-pressure environment
Self-motivated with the ability to stay on task
Versatile, flexible, and a willingness to work within constantly changing priorities
Creative and innovative team player
Strong:
o Communication skills, verbal and written
o Interpersonal skills
o Organizational, problem-solving, and analytical skills
Experience in training users of all levels to be proficient using computer-based applications
Proficiency with a variety of desktop and internet applications
Experience with mobile devices (cell phones, smart phones, tablets)
Proven ability to install/reinstall operating systems and applications
Able to troubleshoot and resolve issues related to:
o Network printers
o VoIP phones
Spartan Motors Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.



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